[Mono-dev] mono support

[Scott Fluto]

hmm, we talked to novell consulting and they pretty much said they dont
want do to anything related to giving mono support no
matter what money we offer them and I presume there currently isnt any
partner support so we would be left with trying to get support
through suse support. I presume they would give us mono support through
our suse support agreement?

scott

-----Original Message-----
From: mono-devel-list-bounces at lists.ximian.com
[mailto:mono-devel-list-bounces at lists.ximian.com] On Behalf Of Miguel de
Icaza
Sent: January-15-08 1:39 PM
To: Scott Fluto
Cc: mono-devel-list at lists.ximian.com
Subject: Re: [Mono-dev] mono support

Hello,

> I was wondering if anyone knows of any companies that offers mono
> development consulting/support. We tried novell but found out they no
> longer are offering support for mono and will be taking that off the
> website and was told to look in the open source community for support

We used to have a SKU for providing support, but when we had it, barely
anyone used it.   So it was discontinued.

You can gain support today as a SUSE customer, which reuses the existing
support organization.

Ideally though, we would like to have a network of partners that can
provide support for developers and that have a relationship with our
engineering team to be able to escalate L3 issues to us.

>  As an aside the other thing that is confusing is what novells
> financial interest in mono is if they dont offer commercial support
> considering novell supplies a large portion of the contribution to
> this open source project.

The logistics to provide direct tech support are too complicated.  You
can still get support if you engage for example the consulting
organization of Novell, but it comes with a relatively high price tag.

> 
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